UCCXD - Deploying Cisco Unified Contact Center Express Course in United States
AT6612
In this course, you'll gain an understanding of Cisco’s Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. You will learn about all of the Unified CCX components, servers, deployment options, and clients. You will learn how to perform capacity planning, choose the correct product features, and install the product.
Training schedule for "UCCXD - Deploying Cisco Unified Contact Center Express Course"
Who Should Attend
- Systems integrators who deploy Cisco Unified CCX
- System engineers, architects, and support staff who:
- Maintain and configure Finesse supervisor and Finesse agent clients
- Write scripts and maintain script integrity
- Require a fundamental understanding of the issues and solutions related to implementation
- Maintain the server system and telephony system for the contact center
Course Content
- 1. Cisco Unified CCX
- 2. Designing and Ordering
- 3. Installation and Configuration
- 4. Unified CCX Editor
- 5. Basic Unified CCX Editor Steps
- 6. Caller and System Inputs
- 7. Database Access
- 8. Logical Operations
- 9. Caller Transfers
- 10. Configuring Unified CCX
- 11. Finesse Product Suite
- 12. Unified CCX Script Techniques
- 13. Finesse Administrator
- 14. Outbound Dialer and Agent Chat
- 15. Session Management
- 16. Media Resource Control Protocol (MRCP) Speech Technologies
- 17. Reporting
- 18. Servicing and Troubleshooting
Frequently Asked Questions
"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 3,570 $.
"UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are given in two different ways.
The tuition fee as a group is 3,600 $. To create a group, you must be at least 2 people.
The one-to-one tuition fee is 3,570 $.
Our "UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are one-to-one 5 days,
Our "UCCXD - Deploying Cisco Unified Contact Center Express Course" trainings are group 3 days,
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
Emily Paul
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Bruno Deslauriers
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
Eddie Noell
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
Nika Tavasoly
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Jamie McEwen
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))
Daniel Stanton