CCEA - Administering Cisco Contact Center Enterprise Eğitimi -Türkiye
AT6609
CCEA - Administering Cisco Contact Center Enterprise eğitimi, çağrı merkezi teknolojilerinde en üst düzey yönetim becerilerini kazanmak isteyen bireyler için tasarlanmıştır. Türkiye'de alanında öncü olan AcademyTech eğitim merkezi, bu eğitimle katılımcılara Cisco'nun önde gelen çağrı merkezi çözümlerini etkili bir şekilde yönetme ve optimize etme bilgisi sunmaktadır. Eğitim süresince, pratik uygulamalarla desteklenen teorik bilgiler sayesinde, çağrı merkezi teknolojilerinde uzmanlaşma fırsatını yakalayacaksınız.
Kimler Katılmalı
- Account and project managers
- Contact Center Enterprise (CCE) administrators
- Deployment engineers
- Technical sales
Kurs İçeriği
- Cisco Unified Contact Center Review
- Deploying Basic Call Settings
- Building a Basic Cisco Unified Contact Center Enterprise Script
- Configuring Basic Agent Functionality
- Configuring Basic Call Treatment and Queuing
- Implementing Precision Routing
- Configuring RONA Support
- Configuring Agent Teams and Supervisors
- Administering the Cisco Finesse Desktop
- Implementing Voice XML Applications
- Configuring Roles, Departments, and Business Hours
- Running Unified CC Enterprise Reports with Unified Intelligence Center (IC)
Sıkça Sorulan Sorular
"CCEA - Administering Cisco Contact Center Enterprise Eğitimi" eğitimleri bire bir ve grup olmak üzere iki farklı yöntemle verilmektedir.
Bire bir olarak eğtim ücreti 172.800 ₺ dır.
"CCEA - Administering Cisco Contact Center Enterprise Eğitimi" eğitimleri bire bir ve grup olmak üzere iki farklı yöntemle verilmektedir.
Grup olarak eğtim ücreti 172.800 ₺ dır. Grup oluşturmak için en az 2 kişi olmanız gerekmektedir.
"CCEA - Administering Cisco Contact Center Enterprise Eğitimi" eğitimlerimiz birebir olarak 2 gün sürmektedir,
"CCEA - Administering Cisco Contact Center Enterprise Eğitimi" eğitimlerimiz grup eğitimi olarak 4 gün sürmektedir.
Sınav & Sertifika
Katılım sertifikası
Eğitime katılım sağlayan bütün kursiyerler AcademyTech katılım belgesine sahip olacaktır.
AcademyTech Eğitim ve Danışmanlık
DEVIOT was delivered in an extremely professional manner by Ozcan and he did a great job of teaching a difficult and highly technical syllabus. His manner of teaching was excellent and made learning this subject easier.
Emily Paul
I was in doubt to take any Cisco course as Online. But I was really impressed with the easy to use online system, Labs and Presentation, as well as the instructor's knowledge, availability, and willingness to help me throughout the course.
Bruno Deslauriers
Price/Performance was over my expecations, sorry guys:))) very affordable and thay have user friendly online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. Instructor (Mike) patienyly helped me for my endless questions (still continuing:) ) during the course. Verify flexible schedule and very knowledgeable trainers.
Eddie Noell
This is my second course with Erdem and once again he shows a vast knowledge of Cisco Security products and his passion for the technology world.
Nika Tavasoly
To be honest, I was in doubt about the quality of this course, because it was too cheap. Let me share my feedbacks with you. My `one to one` online training was provided authorized materials and hands-on Labs. Instructor was CCSI (Ozcan), and he is one of this best instructor i ever introduced with. He managed this online course in a perfect way. Let me do not forget that the backoffice staff, they were always with us, no matter we do not see them. Seyma who is the coordinator i believe, call me in everyday to check whether everthing is going great or not. Shortly; thanks team...Hope one day we can meet in person after Covid-19 days.
Jamie McEwen
Very good instructor and very good course (200-301) - I don't like the word "Excellent", I generally use it only for sightseeing :))
Daniel Stanton