This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Ne öğreneceksiniz

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.


Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues

Module 3: Troubleshooting Hardware and Device Drivers

Module 4: Troubleshooting Remote Computers

Module 5: Resolving Issues with Network Connectivity

Module 6: Troubleshooting Group Policy

Module 7: Troubleshooting User Settings

Module 8: Troubleshooting Remote Connectivity

Module 9: Troubleshooting Resource Access within a Domain

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 10

Module 13: Recovering Data and Operating Systems


Lab : Implementing a Troubleshooting Methodology

Lab : Using Troubleshooting Tools

Lab : Troubleshooting Startup Issues

Lab : Recovering BitLocker-Encrypted Drives

Lab : Troubleshooting Device Driver Issues

Lab : Troubleshooting Hardware Issues

Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance

Lab : Troubleshooting a Remote Computer By Using Windows PowerShell

Ön gereksinimler

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).

Microsoft Active Directory Domain Services (AD DS) principles.

Understanding of the Public Key Infrastructure (PKI) components.

Windows Server 2016 fundamentals.

Kimler katılabilir

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

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Bu eğitim 5 gün sürmektedir
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  • Bu eğitim Onsite Courses 'de  5 Gün  sürer.
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