This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Ne öğreneceksiniz ↑
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
Module 1: Implementing a Troubleshooting Methodology
Module 2: Troubleshooting Startup Issues
Module 3: Troubleshooting Hardware and Device Drivers
Module 4: Troubleshooting Remote Computers
Module 5: Resolving Issues with Network Connectivity
Module 6: Troubleshooting Group Policy
Module 7: Troubleshooting User Settings
Module 8: Troubleshooting Remote Connectivity
Module 9: Troubleshooting Resource Access within a Domain
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
Module 11: Troubleshooting Applications
Module 12: Maintaining Windows 10
Module 13: Recovering Data and Operating Systems
Lab : Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance
Lab : Troubleshooting a Remote Computer By Using Windows PowerShell
Ön gereksinimler ↑
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2016 fundamentals.
Kimler katılabilir ↑
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
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