The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

Interested in gaining deeper knowledge and acquiring new skills? Discover the benefits of our "CCEI - Implementing Cisco Contact Center Enterprise Course" course. Regardless of your location, including Southern Nations, Nationalities, and People's Region, you have the opportunity to learn from our experienced instructors at AcademyTech's cutting-edge training centers, online education platforms, or even arrange training sessions at your own facilities. If you represent a company or a large organization, we can arrange customized training programs at suitable venues, or even deliver them at your workplace. Whether you're an individual or part of a larger team, we're here to provide comprehensive support for your "CCEI - Implementing Cisco Contact Center Enterprise Course" training.

  Training schedule for "CCEI - Implementing Cisco Contact Center Enterprise Course"

April
2025
28
Mon
29
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251181
7,920 $
May
2025
3
Sat
4
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251231
7,920 $
May
2025
7
Wed
8
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V251271
7,920 $
May
2025
12
Mon
13
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251321
7,920 $
May
2025
17
Sat
18
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251371
7,920 $
7,130 $
Early bird discount
May
2025
21
Wed
22
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V251411
7,920 $
7,130 $
Early bird discount
May
2025
26
Mon
27
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251461
7,920 $
7,130 $
Early bird discount
31 May 2025 - 2 Jun
One to One - Online
09:00-17:00 (EST)
AT6620V251511
7,920 $
7,130 $
Early bird discount
June
2025
4
Wed
5
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V251551
7,920 $
7,130 $
Early bird discount
June
2025
9
Mon
10
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251601
7,920 $
7,130 $
Early bird discount
June
2025
14
Sat
15
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251651
7,920 $
7,130 $
Early bird discount
June
2025
18
Wed
19
Thu
One to One - Online
09:00-17:00 (EST)
AT6620V251691
7,920 $
7,130 $
Early bird discount
June
2025
23
Mon
24
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251741
7,920 $
7,130 $
Early bird discount
April
2025
28
Mon
29
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251181
7,920 $
May
2025
3
Sat
4
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251231
7,920 $
May
2025
12
Mon
13
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251321
7,920 $
May
2025
17
Sat
18
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251371
7,920 $
7,130 $
Early bird discount
May
2025
26
Mon
27
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251461
7,920 $
7,130 $
Early bird discount
31 May 2025 - 2 Jun
One to One - Online
09:00-17:00 (EST)
AT6620V251511
7,920 $
7,130 $
Early bird discount
June
2025
9
Mon
10
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251601
7,920 $
7,130 $
Early bird discount
June
2025
14
Sat
15
Sun
One to One - Online
09:00-17:00 (EST)
AT6620V251651
7,920 $
7,130 $
Early bird discount
June
2025
23
Mon
24
Tue
One to One - Online
09:00-17:00 (EST)
AT6620V251741
7,920 $
7,130 $
Early bird discount

Who Should Attend

  • Deployment engineer
  • Sales engineer

Course Content

  • Planning a Cisco Packaged Contact Center Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Cisco Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

Frequently Asked Questions

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 7,130 $.

"CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are given in two different ways.

The tuition fee as a group is 7,200 $. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 7,130 $.

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are one-to-one 3 days,

Our "CCEI - Implementing Cisco Contact Center Enterprise Course" trainings are group 2 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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