Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course in Skåne län
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Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Enroll in the "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" course to expand your knowledge and gain valuable skills. Whether you're in a bustling urban center like Skåne län or elsewhere, you can access our experienced instructors at AcademyTech's state-of-the-art training centers, online learning platforms, or even arrange training sessions at your own facilities. If you're a company representative or part of a large organization, we can organize customized training programs at suitable locations, or even deliver them at your company's premises. Whether you're an individual or part of a larger team, we're here to support your "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" training.
Training schedule for "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course"
Who Should Attend
- This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.
Course Content
- Module 1: Customer Service Overview
- Module 2: Case Management
- Module 3: Service Level Agreements and Entitlements
- Module 4: Knowledge Management
- Module 5: Omnichannel
- Module 6: Customer Service Scheduling
- Module 7: Connected Customer Service
- Module 8: Customer Service Insights
Frequently Asked Questions
"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in ("Group - One to one") two different ways.
The one-to-one tuition fee is 1,300 €.
"Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are given in two different ways.
The tuition fee as a group is 1,500 €. To create a group, you must be at least 3 people.
The one-to-one tuition fee is 1,300 €.
Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are one-to-one 3 days,
Our "Microsoft Dynamics 365 Customer Service - Course MB-230T01-A Course" trainings are group 2 days,
Exam & Certification
Participation Certificate
All trainees who participate in training will have an AcademyTech participation certificate.
AcademyTech Training and Consulting Center
AcademyTech is very affordable and a perfect online training environment. Training Coordicator (Seyma) is always taking care of how the course is going on. A typical day insisted of some prep time in the morning, lots of time for Q and A during the course. Verify flexible schedule and very knowledgeable trainers.
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