The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Enroll in the "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" course to expand your knowledge and gain valuable skills. Whether you're in a bustling urban center like Bursa or elsewhere, you can access our experienced instructors at AcademyTech's state-of-the-art training centers, online learning platforms, or even arrange training sessions at your own facilities. If you're a company representative or part of a large organization, we can organize customized training programs at suitable locations, or even deliver them at your company's premises. Whether you're an individual or part of a larger team, we're here to support your "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" training.

  Training schedule for "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course"

February
2025
2
Sun
One to One - Online
09:00-17:00 (EST)
AT6607V250331
61,350 ₺
February
2025
5
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V250361
61,350 ₺
February
2025
8
Sat
One to One - Online
09:00-17:00 (EST)
AT6607V250391
61,350 ₺
February
2025
12
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V250431
61,350 ₺
February
2025
16
Sun
One to One - Online
09:00-17:00 (EST)
AT6607V250471
61,350 ₺
52,580 ₺
Early bird discount
February
2025
19
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V250501
61,350 ₺
52,580 ₺
Early bird discount
February
2025
22
Sat
One to One - Online
09:00-17:00 (EST)
AT6607V250531
61,350 ₺
52,580 ₺
Early bird discount
February
2025
26
Wed
One to One - Online
09:00-17:00 (EST)
AT6607V250571
61,350 ₺
52,580 ₺
Early bird discount

Who Should Attend

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales 

Course Content

  • Introduction to CCE
  • Functionality of PCCE Components
  • Terms and Naming Conventions Used in CCE
  • Access Tools Available in CCE
  • Discovering CCE Features Beyond Default

Frequently Asked Questions

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in ("Group - One to one") two different  ways.
The one-to-one tuition fee is 52,580 ₺.

"CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are given in two different ways.

The tuition fee as a group is 138,240 ₺. To create a group, you must be at least  2 people.
The one-to-one tuition fee is 52,580 ₺.

Our "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are one-to-one 1 days,

Our "CCEF - Understanding Cisco Contact Center Enterprise Foundations Course" trainings are group 1 days,
 

 

Exam & Certification

Participation Certificate

All trainees who participate in training will have an AcademyTech participation certificate.

Exam & Certification

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